Mercantile Motor / Transport insurance
Motor insurance claims support
Information to help commercial motor clients organise a claim notification and supporting details.
What to do after a motor incident
Follow the instructions in your policy and any directions from emergency services, police or the insurer. Contact Mercantile as soon as practical so we can help identify the insurer notification process and information requested for the claim.
Information that may assist
- Policy and vehicle details
- Date, location and summary of what happened
- Driver, other party and witness contact details where available
- Photographs, reports and repair or towing information
- Any notices, correspondence or documents received
Do not make admissions or agree to a settlement on behalf of an insurer unless authorised. This is general information; follow the policy wording and insurer instructions for your circumstances.
For assistance, call 1300 310 467 or use the contact form.
Next step
Review your motor insurance program
Tell us about your vehicles, drivers, operating areas and current insurance. We can help identify the information insurers need to consider terms for your business.
Discuss your fleet
Request an insurance quotation
Share a few details and a broker can follow up about the vehicles, operations and cover you want reviewed.